Delete My Data

Delete My Data

You can delete your Garnuu data at any time. There are two options, depending on how much you want removed.

Option 1: Delete your cycle data (in the app)

This is immediate and you can do it yourself:

Open the Garnuu app and sign in
Go to Account → Delete cloud data
Type delete to confirm

What this deletes: all logged period data and cycle settings stored on Garnuu's servers.

What this keeps: your account and your subscriptions, which are managed by Shopify. You are signed out afterwards and can sign back in at any time.

Option 2: Delete your account and all associated data

Email hey@garnuu.com from the email address on your Garnuu account, with the subject Delete my account. You can also use the contact form on this page.

We will confirm your request and complete the deletion within 30 days.

What is deleted

Your Garnuu profile: name and email address
All logged period data and cycle history
Your cycle and notification settings
Device identifiers used to send you push notifications
Your record of which notifications have been sent

What is kept, and why

Order and purchase records are held by Shopify and retained as required by tax and accounting law.
Subscription records are held by our subscription provider. Deleting your Garnuu account does not cancel an active subscription — please cancel it first, or ask us to do both in the same email.
Your Shopify customer account is separate from your Garnuu app data. Tell us in your email if you want that removed as well.
Anonymous feedback and bug reports you chose to send are not linked to your identity and cannot be traced back to you, so they are not deleted.

Deleted data may persist in encrypted backups for up to 30 days before those backups are overwritten.